shipping and returns
shipping is free for all orders above $65 New Zealand and Australia only*.
for orders less than $65 we charge $5.00 per transaction regardless of the amount of items you purchase. this means that you pay the same postage whether you purchase one item or numerous items.
all orders received prior to 11 am will be dispatched overnight, this excludes weekends and public holidays.
all items usually delivered withing the following timeframe
auckland 1-2 working days
north island 1-3 working days
south island 2-5 working days
we will be happy to ship your order to another country please contact us to get a quote.
* most orders with a combined value of $65.00 or more including GST will be delivered free of charge. some heavy items may still attract a separate delivery charge.
we would like our customers to be satisfied with purchases they make with bebabo. if you are not satisifed with your purchase we welcome your return or exchange the product(s) within 14 days of the original order date as long as the following criteria are met:
* the toy(s) were purchased from bebabo website.
* the toy(s) are new and unused with no signs of wear or use.
* any dolls or stuffed animals have all the original tags attached.
* the item(s) has not been assembled.
* a copy of the original invoice is provided.
exchanges are to be returned at the customers own expense.
we will notify you as soon as we receive the product and will provide you with a credit note to be used within three months. unfortunately we are unable to refund shipping costs. please allow 7-10 days for your refund to be processed. please email us for further details.
we would like our customers to be satisfied with purchase you made with bebabo. we check all items before we ship them. however, if you received defective or damaged products please don't worry! we'll do everything to deal with the situation efficiently and at no expense to you.
defective or damaged items should be reported within 14 days of the original ship date.
please contact us for further instructions firstname.lastname@example.org
if you have received an item as a gift, a refund will be given to the account originally charged or you will receive a store credit for the original purchase price.